Returns and Refunds Policy

Last Updated: 18 August 2026

Returns & Refunds Policy
Effective date: 18 August 2026

1. Our Commitment
   We want you to be happy with your purchase. This policy is designed in line with the South African Consumer Protection Act 68 of 2008 (‘CPA’) and the Electronic Communications and Transactions Act 25 of 2002 (‘ECTA’), and should be read together with our Website Terms & Conditions and Privacy Policy.
   Clever Products is a small, family-run business selling educational toys, games, art and craft supplies, and bulk snacks. We are not currently a VAT-registered vendor, and VAT is not charged on any products, refunds, or credits under this policy.
2. Faulty, Defective, or Damaged Goods
   If you receive an item that is faulty, defective, or damaged, you are entitled to a repair, replacement, or refund, as per Section 56 of the CPA. Please contact us within 7 days of delivery with photos of the item and packaging so we can resolve this quickly.
3. Change of Mind
   As a small business that orders stock specifically to fulfil customer orders, we are not able to offer refunds for change of mind on most items, except where required by law (see Section 6, Cooling-Off Rights, below). If you’d like to discuss a specific situation, please contact us — we’re happy to see what we can do.
4. Bulk Snacks & Food Items
   For hygiene and safety reasons, opened or unsealed food and snack items cannot be returned or refunded, unless the product is faulty, contaminated, or not as described. Unopened, sealed food items in original condition may be returned within 7 days, subject to a quality check.
5. Educational Toys, Games, Art & Craft Supplies
   These items may be returned within 7 days of delivery if:
   • unused, unopened, and in original packaging
   • accompanied by proof of purchase
   • not a clearance, sale, or custom-ordered item
   Return shipping costs for change-of-mind returns are the customer’s responsibility, unless the item is faulty.
6. Cooling-Off Rights (Online Orders)
   In terms of Section 44 of the ECTA, where goods are purchased online as part of a once-off electronic transaction, you may be entitled to cancel the transaction within 7 (seven) days of receiving the goods, without reason or penalty, subject to the conditions of the ECTA. This right does not apply to goods made to your specification, perishable goods (including opened food/snack items), or goods which by their nature cannot be returned.
7. How to Request a Return
   Please email us at sales@cleverproducts.co.za with your order number, reason for return, and photos if applicable. We’ll respond within 3 business days with return instructions.
8. Refund Method & Timing
   Approved refunds will be processed back to your original payment method within 3 business days of us receiving and inspecting the returned item.
   Please note our checkout and payment process: the order total and standard R125 delivery fee are paid at checkout via our payment gateway. Where an additional freight charge applied to your order, this was paid separately via direct EFT into our business bank account. Refunds relating to card/gateway payments will be returned via the original payment method; refunds relating to an EFT freight payment will be refunded via EFT into the bank account from which payment was received, unless otherwise agreed with you directly.
9. Delivery Fees & Refunds
   Where a full order is cancelled or refunded due to a fault, defect, or error on our part, any delivery fees paid (including the standard R125 fee and any additional freight paid via EFT) will also be refunded in full.
   Where a return is due to a change of mind (where accepted at our discretion) or relates to only part of an order, delivery fees already paid are non-refundable, as the delivery service has already been provided.
10. Non-Returnable Items
    • Opened food/snack items
    • Items marked as final sale or clearance
    • Gift cards
    • Custom or personalised orders
11. Your Statutory Rights
    This policy does not affect your rights under the Consumer Protection Act. If goods are unsafe, of poor quality, or not fit for purpose, you remain entitled to remedies under South African law regardless of the terms above.
12. Contact Us
    If you have any questions about this policy, or would like to request a return, please contact us:
    • Email: sales@cleverproducts.co.za
    • Phone: 084 708 4326
    • Address: 44 Leeu Street, Rant-en-Dal (by appointment only)