Privacy Policy

Effective date: 18 August 2026 — Prepared in accordance with POPIA

1. Introduction

This Privacy Policy explains how Clever Products (‘we’, ‘us’, ‘our’) collects, uses, stores, and protects your personal information when you visit or make a purchase on www.cleverproducts.co.za. This policy has been updated to reflect our move into e-commerce, which means we now collect and process personal information directly through the Website (previously this may have been limited to order/enquiry communications).

We are committed to complying with the Protection of Personal Information Act 4 of 2013 (‘POPIA’) in how we handle your personal information.

2. Information We Collect

When you browse or make a purchase on the Website, we may collect the following categories of personal information:

  • Contact details: name, email address, phone number, delivery and billing address.
  • Order information: products purchased, order value, order history.
  • Payment information: your initial checkout payment (order total + standard R125 delivery) is processed securely via our third-party payment gateway PayFast. We do not store your full card details on our own systems. Where additional freight applies, this is paid via direct EFT into our business bank account, and we may retain basic proof-of-payment records (e.g., your name and payment reference) for our accounting purposes.
  • Technical information: IP address, browser type, device information, and cookies (see Section 6).
  • Communication records: emails, enquiries, or correspondence you send us.

3. How We Use Your Information

We use your personal information only for lawful, specified purposes, including to:

  • Process and fulfil your orders, including invoicing (once stock is received and packed) and arranging delivery.
  • Communicate with you about your order status, including any additional delivery charges that may apply.
  • Respond to customer enquiries and provide support.
  • Improve our Website, products, and customer experience.
  • Comply with legal, tax, and regulatory obligations.
  • With your consent, send you marketing communications (which you may opt out of at any time).

4. Legal Basis for Processing

We process your personal information on one or more of the following grounds recognised under POPIA:

  • Performance of a contract with you (processing your order).
  • Compliance with a legal obligation (e.g., tax/invoicing records).
  • Your consent (e.g., marketing emails).
  • Our legitimate business interests, provided these do not override your rights.

5. Sharing Your Information

We do not sell your personal information. We may share it only with:

  • Our payment gateway provider, to securely process payment.
  • Courier/delivery partners, to deliver your order.
  • Our suppliers, only to the extent necessary to fulfil your order (e.g., shipping labels), and only where required.
  • Service providers who support our Website operations (e.g., hosting, email), under confidentiality obligations.
  • Legal or regulatory authorities, where required by law.

6. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience, remember your cart contents, and understand how visitors use the Website. You can control or disable cookies through your browser settings; however, this may affect the functionality of the Website (e.g., checkout process).

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. This includes using a secure, encrypted (SSL/HTTPS) connection for our Website and relying on a reputable, PCI-compliant payment gateway for payment processing.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, financial records may be retained for 5 years in line with South African tax requirements).

9. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or updating of inaccurate or outdated information.
  • Request deletion of your personal information, subject to our legal retention obligations.
  • Object to the processing of your personal information for direct marketing purposes.
  • Withdraw consent at any time, where processing is based on consent.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.

To exercise any of these rights, please contact us using the details in Section 12.

10. Children’s Information

Our Website and products are designed with children in mind (educational toys, games, and craft supplies), but the Website itself is intended to be used by adults (parents, guardians, or caregivers) placing orders. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information without appropriate parental/guardian consent, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time, particularly as our business and Website functionality evolve. Any changes will be posted on this page with an updated effective date.

12. Contact Us / Information Officer

For any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

  • Information Officer: René Claassen
  • Email: sales@cleverproducts.co.za
  • Phone: 084 708 4326
  • Address: 44 Leeu Street, Rant-en-Dal, Krugersdorp, 1739 (by appointment only)

You may also contact the Information Regulator of South Africa: enquiries@inforegulator.org.za / www.justice.gov.za/inforeg